![]() See Getting started with Guide in the Zendesk Support Help Center. Make sure Help Center is enabled in your Zendesk Support account. You can request a sponsored test account that doesn't expire after 14 days like the trial account. You'll also need a Zendesk Support account or a trial account. ![]() You can download Android Studio from the Android developer website. You need Android Studio to build the small Android application in this tutorial. However, because Answer Bot is available only as an add-on with the Zendesk Suite Professional plan or above, the Unified SDK is not used in this tutorial. ![]() You can use the Unified SDK to incorporate Answer Bot with Support to create a unified messaging experience. To learn how, see Quick start - Chat SDK for Android. You can use the Chat SDK to let users chat with support agents. Zendesk has other options for providing customer service in mobile apps: The tutorial uses the Support SDK for Android, a shared code library that lets you easily incorporate different Zendesk customer support features in Android applications. The app also lets users submit support requests to your agents in Zendesk Support. This hands-on tutorial shows you how to build a functioning Android application in 30 minutes that lets users access your Help Center directly from the mobile app.
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